At Sellerbox, we are committed to protecting your privacy and the security of your personal and business data. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our platform.
By using Sellerbox, you consent to the practices described in this Privacy Policy. This policy should be read alongside our Terms and Conditions.
1. Information We Collect
1.1 Information You Provide
When you register and use Sellerbox, we may collect the following:
Account information: name, email address, phone number, business name
Authentication credentials: username and encrypted password
Business data: your seller account IDs, SKU data, order data, and pricing information
Payment information: billing details processed securely through third-party payment gateways (we do not store full card details)
Communications: messages or support tickets you send to us
1.2 Information We Collect Automatically
When you access our Platform, we automatically collect:
Device and browser information (type, OS, browser version)
IP address and approximate geographic location
Usage data: pages visited, features used, clicks, and session duration
Log data: server logs, error reports, and diagnostic information
Cookies and similar tracking technologies (see Section 6)
1.3 Information from Third Parties
If you connect third-party platforms (e.g., Meesho seller accounts) to Sellerbox, we receive data from those integrations as permitted by those platforms' APIs and your authorization. We only collect the data necessary to provide our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
Account Management: to create, manage, and authenticate your account
Service Delivery: to provide order tracking, analytics, and reporting features
Performance & Improvements: to understand how users interact with the Platform and improve our features
Customer Support: to respond to your inquiries and troubleshoot issues
Communications: to send service updates, security alerts, and (with your consent) marketing messages
Billing: to process payments and manage subscriptions
Legal Compliance: to comply with applicable laws and enforce our Terms
Fraud Prevention: to detect, investigate, and prevent fraudulent or unauthorized activity
3. Legal Basis for Processing
We process your personal data on the following legal grounds (as applicable under Indian data protection laws and international standards):
Contractual Necessity: processing required to fulfill our agreement with you
Legitimate Interests: improving our services, security, and fraud prevention
Consent: where you have explicitly consented, such as for marketing communications
Legal Obligation: where required by law or regulatory authorities
4. Data Sharing & Disclosure
4.1 We Do Not Sell Your Data
Sellerbox does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
4.2 We May Share Data With
Service Providers: trusted third-party vendors who process data on our behalf (e.g., cloud hosting, payment processors, analytics tools) — bound by confidentiality obligations
Business Partners: integrated platforms you authorize us to connect with
Legal Authorities: when required by law, court order, or to protect the rights, safety, or property of Sellerbox or others
Business Transfers: in connection with a merger, acquisition, or sale of assets — you will be notified in advance
4.3 Aggregated & Anonymized Data
We may share aggregated, anonymized data that does not identify you individually for research, benchmarking, or industry analysis purposes.
5. Data Storage & Security
5.1 Storage
Your data is stored on secure servers (PostgreSQL with Redis caching) hosted on reputable cloud infrastructure with data centers in India and/or other compliant jurisdictions. We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
5.2 Security Measures
We implement industry-standard security practices, including:
Encryption of data in transit (TLS/HTTPS) and at rest
JWT-based authentication with secure token management
Regular security audits and vulnerability assessments
Access controls limiting data access to authorized personnel only
Automated alerts and monitoring for suspicious activity
While we take reasonable steps to secure your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
6. Cookies & Tracking Technologies
Sellerbox uses cookies and similar technologies to enhance your experience. These include:
Essential Cookies: required for the Platform to function correctly (cannot be disabled)
Analytics Cookies: help us understand usage patterns and improve the Platform
Preference Cookies: remember your settings and preferences
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.
7. Your Rights & Choices
Subject to applicable law, you have the following rights regarding your personal data:
Access: request a copy of the personal data we hold about you
Correction: request correction of inaccurate or incomplete data
Deletion: request deletion of your data (subject to legal retention obligations)
Portability: request a machine-readable export of your data
Withdrawal of Consent: withdraw consent for marketing communications at any time
Restriction: request that we limit how we process your data in certain circumstances
To exercise any of these rights, contact us at privacy@sellerbox.in. We will respond within 30 days. We may require identity verification before fulfilling your request.
8. Children's Privacy
Sellerbox is intended for use by adults (18 years and above) for business purposes. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it.
9. Third-Party Links & Integrations
Our Platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy applies only to Sellerbox. We encourage you to review the privacy policies of any third-party services you access through our Platform, as we are not responsible for their data practices.
10. International Data Transfers
If we transfer your data outside India, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws, such as contractual protections or adequacy decisions.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting a notice on the Platform or sending an email to your registered address. The updated policy will be effective as of the "Last Updated" date shown at the top.
Your continued use of Sellerbox after any changes constitutes your acceptance of the updated Privacy Policy.
12. Data Retention
We retain your personal data for as long as:
Your account remains active
Necessary to provide you with our services
Required to comply with legal, tax, or regulatory obligations
Needed to resolve disputes or enforce our agreements
When data is no longer required, we will securely delete or anonymize it.
13. Contact & Grievance Redressal
If you have questions, concerns, or complaints about our privacy practices, please contact:
Sellerbox Privacy Team
Email: privacy@sellerbox.in
Website: www.sellerbox.in/privacy
We are committed to resolving any privacy concerns promptly. If you are unsatisfied with our response, you may contact the relevant data protection authority in your jurisdiction.
Your privacy matters to us. Sellerbox is committed to transparency and responsible data stewardship.